Job Title: Workshop Controller

Location: Hyundai Galway

Reports to: Service Manager

Job Purpose:

Reporting to the Service Manager, this role is fundamental to the smooth day to day running of the workshop, providing technician support, delivering excellent customer service, and generating revenue.


The key responsibilities are:

Workshop Loading

  • Planning for incoming work and distribution to technicians that will maximise quality and efficiency
  • Communicating timelines and updates with service advisors and service manager to ensure clear accurate detail is available for the customer
  • Liaising with parts departments to order parts avoiding down time, lost revenue and/or customer dissatisfaction
  • Assisting technicians with technical challenges to identify a solution


VHC

  • Ensuring 100% adherence to the VHC process

Quality

  • Quality checking technician work and providing feedback/coaching when necessary – completes online quality checks
  • Ensuring warranty standards are adhered to and all documentation is complete before passing to service manager for warranty submission
  • Accurately completing technical reports and recommendations keeping technicians informed of any errors
  • Ensuring warranty standards are adhered to and all documentation is complete before passing to service manager for warranty submission
  • Design and carry out a weekly technician toolbox meeting


Tooling

  • Ensuring warranty standards are adhered to and all documentation is complete before passing to service manager for warranty submission
  • Design and carry out a weekly technician toolbox meeting
  • Raising any equipment issues with the service manager immediately


Skill needed:

  • Previous experience in a similar role in the automotive industry or qualified technician
  • Excellent organisational skills
  • Strong IT skills
  • Ability to communicate clearly with customers and colleagues, face to face, by phone or email
  • Excellent problem solving and decision making
  • Decisive - can work on own initiative and take accountability
  • Customer service experience

Key competencies:

Managing People: Intellectually aware of and has a belief in the value of staff job satisfaction and retention. Has the skills to draw the best performance from his/her team or people he/she interacts with. Builds strong working relationships and team spirit

Customer Focused: Possesses a genuine energy and regard for the importance of the customer to the sustainability of the business. Ensures procedures and attitudes are aligned with delivering excellent levels of service and repeat business

Business knowledge: Effectively analyses and interprets data to accurately identify solutions.Has the ability to anticipate and act proactively as well as responsively

Personal impact: Has the essential skills to make an impact with a range of people and possess a level of self-awareness that enables them to adapt communication style dependant on the audience

Ref: CMG_205

Working Hours
Location Hyundai Galway
Salary
Benefits

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