Job Title:Service Manager

Responsible to:Group Aftersales Manager

Main Purpose of Job:

We are currently recruiting for a Service Manager to join the Connolly Motor Group, within the Service team, Sligo

The role:

The successful candidate will be required to manage a team of Master Technician’s, Service Technicians, Advisors, Apprentices.You will be required to ensure the highest level of customer satisfaction when interacting with the service department. You will ensure agreed labour sales volumes and profitability targets are met. To identify and develop opportunities to enhance the performance of the service department.Devise and implement the agreed service target to generate business – on a daily/weekly/monthly basis.

Role Responsibilities:

Management

  • Ensures the service department is adequately staffed to achieve departmental objectives
  • Communicates relevant administration (to include job cards) and service procedures to the service team / workshop to ensure accuracy and compliance;
  • Review and monitor all service technicians’ productivity / efficiency / quality / comebacks
  • Readiness to attend and undergo training as and when required by the Company and the Manufacturer;
  • Assist HR with employment relations, recruitment & selection and people agenda queries,
  • Effective control of management of vehicle comebacks, damages and quality service issues and deal with associated costs and customer/ staff interactions appropriately;
  • Ensure the service advisors maximise the potential of up-sales during service customer communications;
  • Highlight where reviews of pricing policies, labour rates and discounts are required;
  • Reviews WIP’s on a daily basis to ensure completed and fully costed WIP’s are invoiced
  • Maintain a clean, well-decorated and tidy workshop to achieve the highest standards of workshop presentation
  • Provides regular feedback to the Group Aftersales Manager on departmental activity and statistics;

Customer Service

  • Ensures the service team maintains and develops good relationships with customers by meeting and exceeding expectations and supporting a right first-time approach;
  • Handles customer issues and complaints using the necessary skills and resolving the issue to the mutual satisfaction of the customer and the business;
  • Liaises with the customer if necessary to correctly diagnose non-standard or intermittent faults, either on the phone or face to face, or by a road test which may be accompanied by the customer

Standards & Regulations

  • Monitor and check the safety of equipment and materials. All used parts should be removed from the workshop
  • Controls and manages any manufacturer audits as and when required;
  • Ensures team members comply with appropriate H&S working procedures and wearing of appropriate PPE and safety gear.

The person:

Skills and Competencies:

  • FETAC or City & Guilds Qualification
  • Experience in vehicle services and repairs
  • 5 Years Experience
  • People Management experience is essential
  • Excellent Communication skills (Written, Oral, Listening)
  • Problem Solving skills
  • Time Management skills
  • Ability to work in a team
  • Ability to work on own initiative
  • Display a keen interest in Motor Vehicles
  • Interested in working in a fast-paced environment
  • Attention to detail
  • Continuous improvement mindset
  • A full and valid driving license is essential for the role
  • Build strong interdepartmental relationships and pay close attention to other departments requirements
  • Present a consistently professional image to both internal and external customers, through attitude, behaviour and personal appearance

Ref: CMG_54

Working Hours
Location Sligo
Salary
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