Job Title: Customer Relationship Advisor
Responsible to: Service Manager
Main Purpose of Job:
We are currently recruiting for a Service Advisor to join the Connolly Motor Group, within the Service team with Volkswagen Ballina.
- To welcome customers to the Service Department and ensure customer satisfaction.
- Assist in the organisation of service bookings.
- Actively contribute a positive manner to the day to day running of the service department,
Skills and Competencies:
- Minimum of 2 Years’ experience in a customer service environment, Motor Industry is not essential
- Strong communication skills with internal and external customers, suppliers and the manufacturer
- Strong problem-solving ability to identify and resolve dissatisfied customers issues in a professional and empathetic manner
- Possess strong attention to detail with administrative functions
- Work independently in a busy, active environment, managing own time and workflow effectively
- Build and maintain relationships across the group